Customer Service Policies – Because your employees are the face of your business, it’s important to create thoughtful customer care policies and put them in writing so everyone understands how you expect your business to be represented. How do you plan to reduce external network threats? Policies for Hours of Operation – Retail stores typically have business hours and store hours. T J Maxx is so focused on employee theft. Attendance requirementsSpell it all out for your employees. Only then can the store employee who witnessed the … To be effective, policies need to be publicised and provided to all existing and new employees. classes? Policies and Procedures That Work Having a policies and procedures manual in place may make the difference between smooth transitions and troubled times. Universal process of organizing people and resources efficiently so as to direct activities towards common goal and objectives. These policies, procedures, and checklists successfully recognize the limits of providing employees proper guidance for appropriate behavior at work and draw a line between that and employee lives outside of the workplace. Obviously, the best time to establish policies and procedures for your retail business is before you open your store. Will you offer gift-wrapping? Struggling to Find Good Employees? Resources for Emory Healthcare employees including benefits information, virtual desktop, Information Services support, walks and races and more. Certain products and payment methods, however, may not qualify for in-store pickup. Though the specifics of … What will you do in the event of a power failure? Please drain gasoline or other flammable materials prior to returning. This includes casual, part-time and full-time employees and those on maternity leave or career breaks. Step 4 - Put the policies in writing and publicise them. Workplace safety 4. Policies should be written in plain English and easily understood by all employees. What about alterations? What are the criteria? The other restriction is that the electronic coupon value (or the double value) may not exceed the value of the item being purchased; the same as for other coupons. At our store in Ashland, KY, we are required to open our purses at the close of business every evening so management can make sure we're not walking off with an unpaid $99 end table. Mention training and development initiatives you offer employees. For all employees. In-Store Pickup and Return. In 2019 we added paid bonding leave for new parents in hourly positions. Your employees are the front line of customer service. On the other hand, when your retail space is orderly and clean, customers feel safer, have more confidence in you, and are more likely to return in the future. Unopened Tobacco and Alcohol products can only be returned to the original store of purchase. How do you want returns and exchanges handled? Lowe’s takes preventative measures and invests more than $1.2 billion in response to coronavirus pandemic. Want to Start a Business in 2021? By Mark Williams, Director of Operations, BizFilings Managing the employees in your workplace effectively necessitates that even the smallest of businesses set up work rules. With a few retail store policies examples, it should be doable. What happens after someone steals from your retail store? Skip Navigation Healthconnection℠ 404-778-7777 Plus, enjoy a FREE 1-year. A government-issued photo ID and order number will be required for pickup. Floors, restrooms, and workrooms also require care and daily attention. You can use these sample dress code policies to tell employees how you expect them to dress for work. A graduate of Brigham Young University, she worked in advertising for many years before moving to her current writing position at Rain Retail Software. Target will not knowingly work with vendors or factories who use physical abuse or … Designed by Elegant Themes | Powered by WordPress, 7 Actions That Will Take Your Small Business to The Next Level, Aligning Your Content With The Customer Journey, How Optimizing Inventory Management Increases Profitability For Retail Stores, Here’s How NOT to Motivate Your Employees. This includes Buy One, Get One Free offers. If employees travel for work, or incur other business-related expenses, have them maintain an expense log and submit reimbursement requests in writing. Wash your hands often with soap and water for at least 20 seconds. No matter what kind of retail business you’re in, one thing’s for sure: You have to do housekeeping constantly. Workplace Policies. Skip Navigation Healthconnection℠ 404-778-7777 A 2014 National Association of Shoplifting Prevention (NASP) study finds that 1 in 11 people in the US is a shoplifter. Discipline Target expects that all employees are treated with dignity and respect. Retail businesses have two kinds of hours: business hours and store hours. It’s a roadmap of how they should act, and it speaks to your company culture.Some of the basic information you’ll want to include in your code of conduct includes: 1. They may be a great asset if used correctly (for productivity apps, calendars, business calls etc.) 3. But sometimes work and life gets in the way and you end up running your business by the seat of your pants. Role of Businesses and Employers in Responding to COVID-19. This will allow you to easily and confidently enforce your rules. Organizations need to develop policies and procedures that reflect their vision, values and culture as well as the needs of their employees. Make sure forms of payment, returns, layaways and other policies are clearly posted for customers to see and train your employees on how to enforce them. We review these policies in detail during our audit process and expect our vendors to share these views and comply. The purpose of an employee manual is to provide a written agreement as to how employees are expected to behave in the workplace. Additional policies. We believe our paid sick time and vacation time policies for hourly employees are very competitive by retail standards. The Nike Code of Conduct provides an overview of the laws, regulations and company policies that apply to us and the work we do, but it does more than that. What is your customer care vision (i.e. You must be a global admin or Teams service admin to manage these policies. These are the broad guidelines that outline the general practices to be followed by all employees to achieve your goals. Get heaping discounts to books you love delivered straight to your inbox. That way, employees and managers can turn to the manual if there is ever a disagreement or misunderstanding. Employees assigned to open should arrive early to prepare the store for its opening to the public. How to Build Online Authority for Your Business, 5 Creative Ideas for Retailers to Keep Sales up During the Pandemic, Using Technology to Prepare for the 2020 Holiday Season, 40 Tips For Creating a Dynamite E-commerce Home Page [Infographic], 5 Ways to Drive Impulse Purchases with Point of Purchase Displays. FREE coupons are not accepted, and the fine print, to minimize cashier uncertainty, is that the word FREE can’t appear on the coupon. Decide how you would like your retail store and your employees to handle these common retail scenarios and document each policy in a procedures manual. Business hours include behind-the-scenes tasks such as receiving, preparing/tagging merchandise, cleaning and facing shelves, setting up displays, doing cash counts, ordering new merchandise, recording markdowns, etc. Policies should be written in plain English and easily understood by all employees. Retailers believe that a consistent standard for cleanliness and orderliness gives them several advantages over stores that don’t have a cleanliness standard. That way, employees and managers can turn to the manual if there is ever a disagreement or misunderstanding. Or whether your physical store asks shoppers for an email address in person when they’re completing their transaction at the registers 3. Safety rules, customer service rules, rules on accepting credit cards and closing out the cash register. Code of ethics 2. Other businesses ask for more detailed information, such as a home or work telephone number. It builds upon the values we share. Information security policy:From sales reports to employee social security numbers, IT is tasked with protecting your organisation's private and confidential data. Here are six areas that can help you kick-start a strong employee handbook. To decrease the chances of robbery, retailers say to limit the amount of cash you have on hand. After writing, your documents should be reviewed, validated, and approved. What information is required from a customer paying by check? Most of the work happens before you ever begin to write. Also ask your local sheriff’s department or police agency to suggest what instructions you should include in your employee manual and training. In this edited excerpt, the authors describe six key systems you need to put in place before you open the doors of your retail business. The following six systems can help give you an edge. Work rules protect your business and your workers and if correctly implemented and executed, create and maintain a better work environment for all. It’s easy to always be working and even if you love what you do, it’s not healthy to never have an off switch. Many small retailers sign up for MasterCard, American Express, or Visa and willingly pay the small percentage to let a bank operate their credit departments for them. Policies Involving Customer Service. Then, both male and female employees should wear suits, ties, white shirts and appropriate shoes. Add one more list of tasks to oversee. A timekeeping policy informs employees of the method for recording time worked and the importance of accurately recording their time. By focusing on the details now—under fairly unpressured circumstances—you'll be able to meet decision-making demands when under stress, and your employees will do what you want them to do. Businesses run on rules. Additional policies. Organizations find that a policies and procedures manual (aka Operations Manual) is a useful training tool for new employees and a reference tool for efficiently dealing with customers. Home & Garden equipment: is returnable within 90 days. You'll need to decide which credit cards, if any, you'll accept. Below are some questions to ask when determining what your housekeeping policies will be: 5. As stated before, a company’s policies and procedures help managers and employees understand just what should be done in … passport and visa) Employee development and education policies. Additionally, keep a bulletin board in the back of the store where you can post important notices for employees. Bank deposits should be made at different times of the day so potential robbers can't be sure when cash will be leaving your business. Dress code and grooming standards 3. Examine policies for leave, telework, and employee compensation. Base this decision on what sort of merchandise you sell. Also determine under what circumstances you’ll accept personal checks. To be effective, policies need to be publicised and provided to all existing and new employees. Closeout Specials. What security monitoring tools do you plan to use? These are the broad guidelines that outline the general practices to be followed by all employees to achieve your goals. Set your policies in writing and make sure everyone understands how you expect your business to be represented. Developing customer-service policies and procedures, to be followed by each retail store employee, is essential to ensure quality in service. We’ll feature a different book each week and share exclusive deals you won’t find anywhere else. Training of employees: Employee training is essential, especially given the frequent turnover in retail jobs. Retailers who neglect repainting, cleaning windows, replacing worn fixtures, and basic janitorial service often pay for it in reduced customer traffic. Keeping your employees happy yet making sure they follow all the rules within your operation can be tricky. Even if you don’t have many problems with crime, you need to be on the lookout during your daily operations. Rather than running your business in an informal, by-the-seat-of-your-pants manner, before you open your business, write down rules that outline every one of your expectations. While we all hope it will never happen in our stores, the statistics say it probably will. The Balance suggests asking yourself the following questions when determining what your policies will be: As you can see, there are a lot of situations—many of which may not be on this list—that require a good amount of thought, along with a set of straightforward guidelines. Having policies in place can calm those storms of doubt your customers might have. Identifying and documenting retail policies and procedures can mean the difference between profitability and bankruptcy. Before you head out for your next grocery shopping spree, read ahead for eight of the best store policies you can (and should) take advantage of, from return policies to coupon-filled apps. How to Bootstrap for a New Startup by Hiring Freelancers, The Complete, 12-Step Guide to Starting a Business. Facilities also has the responsibility to effectively manage and contr… Amplify your business knowledge and reach your full entrepreneurial potential with Entrepreneur Insider’s exclusive benefits. “We make it right every call, every time.”). Resources for Emory Healthcare employees including benefits information, virtual desktop, Information Services support, walks and races and more. How will you handle product loss due to damage or theft? Talk to local law enforcement departments for suggestions on what you should include in your employee manual and training. To enter their email addresses or phone numbers 2 allow sick employees to stay and. Practices | money will you respond to customer complaints and other interactions call, every time. ” ) ever... Prior to returning Entrepreneur Media, Inc. all rights reserved universal process of organizing and... 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